Refund Policy for Neurocognitive Healthcare Private Limited:

Doctor Consultation, Home Care, and Rehabilitation Services:

If the services are not delivered as per the commitment, we offer a refund policy within 7 working days. To claim a refund, the customer should raise a request by sending an email to our customer support team. The email should contain the order number, date of purchase, and reason for requesting a refund. Our team will verify the details and process the refund if the request is eligible. We will refund the amount to the same mode of payment used during the purchase.

Devices (Smart Watch and AI-based Video Cameras):

All devices sold by Neurocognitive Healthcare Private Limited come with a warranty period. If the device is not working as per the specification within the warranty period, we offer free repair services. To claim a repair, the customer should raise a request by sending an email to our customer support team. The email should contain the order number, date of purchase, and reason for requesting a repair. Our team will verify the details and arrange for the pickup of the device. Once we receive the device, our technical team will diagnose the issue and repair the device. We will then ship the device back to the customer at our cost.

Please note that the device should be in its original condition and all components should be intact to be eligible for warranty repair. If the device is damaged due to misuse, negligence, or mishandling, it will not be covered under warranty.

We do not offer refunds for devices unless they are defective and cannot be repaired under warranty. If a customer wishes to return a device for any other reason, they should contact our customer support team within 7 days of receiving the device. We will process a return if the device is unused and in its original condition with all components intact. The customer will bear the shipping cost for returning the device, and we will refund the amount after deducting a restocking fee of 10% of the device cost.

We reserve the right to change our refund policy without prior notice.